Refund and Returns Policy

At Conway Saw and Supply Co Ltd, we’re committed to ensuring your complete satisfaction. If you’re not entirely happy with your purchase, we’re here to help.

You may return unopened and unused items within 30 days of purchase. Please note that return shipping costs are the customer’s responsibility.

If your item arrives damaged, please contact us immediately. We will do our best to arrange for a replacement to be sent. If a replacement is not possible, we will offer a refund.

Once we receive your returned item, we will process your refund or replacement as quickly as possible. Please allow up to 10 business days for your return to be processed.

Your satisfaction is our top priority. If you have any questions or concerns about your order or return, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure a positive shopping experience.